Hutch

Sri Lanka

Who are we?

We are a mobile telecommunications provider offering customers a range of value-for money GSM services fulfilling the diverse needs of all segments.

Hutchison Telecommunications Lanka (Pvt) Ltd. (“Hutchison Telecom Lanka”) launched its GSM service in 2004, and has continuously been investing in the expansion of network coverage with the aim of being a nationwide operator in Sri Lanka.

Hutchison Telecom Lanka is a member of Hutchison Asia Telecom which comprises mobile telecommunications operations in the emerging markets of Indonesia, Vietnam and Sri Lanka. Hutchison Asia Telecom is a key part of Hutchison Whampoa Group’s telecommunications division which includes the 3 Group comprising 3G operations in Australia, Austria, Denmark, Hong Kong, Ireland, Italy, Macau, Sweden and the UK. For more information about Hutchison Asia Telecom and HWL, see www.hutchison-whampoa.com.

Our Coverage

Hutch covers all districts

Useful information

Useful SMS Short Codes

Simply SMS the following short codes to 5544 and obtain useful information for FREE

Information	SMS Format
Balance inquiry	Bal
SLT code of a city	SLT city name
IDD code and rate	IDD country name
Different packages	Allpkg
To get corporate office address	IDD HO
Branch office address	IDD BO city name

Account Balance Update

For Prepaid Dial *344# (FREE)
For Post Paid Dial *444# (FREE

Recharging a Voucher or Top Up Card

Dial *355* <voucher pin number> #, or dial 355 and follow the voice prompts (FREE)

Selecting your preferred language

Simply dial 346 for Sinhala, 347 for Tamil or 348 for English and follow the voice prompts

24 Hour Customer Service

Call 1788 from any network

Customer Service Via SMS

Send a SMS to 5555. Your query will be attended to instantly (FREE)

Changing your SIM when it is lost, blocked or damaged

If your SIM is lost, damaged or blocked you may obtain a replacement SIM with the same number & package. Simply call a customer service agent, report your lost SIM and have a replacement mailed to you.

Making an International call (IDD)

Dial 00 or + , followed by the relevant country code and subscriber number.