Who are we?
We are a mobile telecommunications provider offering customers a range of value-for money GSM services fulfilling the diverse needs of all segments.
Hutchison Telecommunications Lanka (Pvt) Ltd. (“Hutchison Telecom Lanka”) launched its GSM service in 2004, and has continuously been investing in the expansion of network coverage with the aim of being a nationwide operator in Sri Lanka.
Hutchison Telecom Lanka is a member of Hutchison Asia Telecom which comprises mobile telecommunications operations in the emerging markets of Indonesia, Vietnam and Sri Lanka. Hutchison Asia Telecom is a key part of Hutchison Whampoa Group’s telecommunications division which includes the 3 Group comprising 3G operations in Australia, Austria, Denmark, Hong Kong, Ireland, Italy, Macau, Sweden and the UK. For more information about Hutchison Asia Telecom and HWL, see www.hutchison-whampoa.com.
Useful SMS Short Codes
|SLT code of a city|| SLT
|IDD code and rate|| IDD
|To get corporate office address|| IDD
|Branch office address|| IDD
- Balance Update
- Language Selection
- Customer Service
- Changing your SIM
- International call (IDD)
Account Balance Update
For Prepaid Dial *344# (FREE)
For Post Paid Dial *444# (FREE
Recharging a Voucher or Top Up Card
Dial *355* <voucher pin number> #, or dial 355 and follow the voice prompts (FREE)
Selecting your preferred language
Simply dial 346 for Sinhala, 347 for Tamil or 348 for English and follow the voice prompts
24 Hour Customer Service
Call 1788 from any network
Customer Service Via SMS
Send a SMS to 5555. Your query will be attended to instantly (FREE)
Changing your SIM when it is lost, blocked or damaged
If your SIM is lost, damaged or blocked you may obtain a replacement SIM with the same number & package. Simply call a customer service agent, report your lost SIM and have a replacement mailed to you.
Making an International call (IDD)
Dial 00 or + , followed by the relevant country code and subscriber number.
|Facebook on SMS|
|Business news alerts|
|Breaking news alerts|
|Exchange rates via SMS|
|Missed call alerts|
|Call me back|
|Free IDD to the middle east|
|IDD bulk minute plan|
|Special rates to the middle east|
|Special rates to the rest of the world|