Hutch 4G network rollout has begun in western province and will soon be extended for nation wide coverage to serve you.

What you need to know about 4G

What is 4G?

Also referred to as LTE (Long Term Evolution), 4G is a step up from 3G and is becoming the most popular mobile broadband technology around the world.

How is it different from 3G?

It provides a better and more robust experience than 3G as it is able to carry many more customers on the network at the same time.Download large files such as videos & games and streaming high quality videos can be done much faster and smoother.

Is 4G really faster than 3G?

Yes, 4G is faster than 3G and can deliver speeds up to 3 times more than 3G.

Will 4G cost me more data than in 3G?

Being faster means burning through your data quicker. Hutch however has deployed unique solutions to slow down 4G data burn, whilst still giving you a fantastic 4G experience.

What makes Hutch 4G different?

We Are more Affordable!

Being the newest 4G operator means we are deploying the latest generation of 4G technology in the market giving you the best experience. Our technologies are specially designed to give you a 4G experience without burning through your quota too fast! Also, the same affordable Hutch Data packs are available to use on both 3G & 4G networks seamlessly. You can check out full range of Hutch affordable data packs on Compare page.

I am a Hutch customer, how can I use Hutch 4G services?

When I upgrade my current SIM to a 4G ready SIM, will my number change?

There is no change to your number. It will be a few steps that should take you less than 2 mins. Your number will be transferred into the new 4G SIM instantly.

My SIM is not 4G Ready. How can I get a 4G ready SIM?

You can obtain a 4G ready sim from any of the options below:

  • 1.Order online for Home Delivery (Click Here).Follow simple DIY instructions when you receive the SIM.
  • 2.Visit a SIM upgrade Retail Outlet nearest to you (Click Here to find nearest outlet).
  • 3.Dial 1788 and get your SIM delivered to your doorstep.

*SIM upgrade is free of charge

How to check if my phone or SIM is 4G ready ?

To find out your device or SIM is 4G enabled, dial *324#

Do I have to activate special 4G data packs?

No. The same affordable Hutch Data packs that are available for use on our 3G netowrk can also be used on our new 4G network seamlessly. You can check out full range of Hutch affordable data packs on Compare page.

I am not a Hutch customer, how can I obtain a Hutch 4G connection?

You can obtain a Hutch 4G connection from any of the following locations:

Other things you may like to know –

What download speeds can I expect?

The speed you experience will depend on the following: “You could experience upto 30Mbps in ideal conditions”

  • 1.4G network coverage/traffic
  • 2.Distance from a 4G base station
  • 3.Geographical terrain, buildings & structures around you
  • 4.Your device’s hardware & software limitations
  • 5.Limitations of the website/service you are accessing
  • 6.Extreme weather

Will 4G drain my battery faster?

As 4G networks are presently not as large as 3G networks, the phone will be constantly seeking out for 4G signals whenever 4G signals are not available. This can cause battery to drain a litter faster. Also as users may also end up doing more things on 4G than what they used to do on 3G can also drain battery sooner.

My phone isn’t 4G-ready, will I still be able to use it on Hutch?

If you have a 4G SIM, but still not on a 4G device yet you will be able to continue using all our services on 3G or 2G depending on the device you have