Merger FAQ

General Questions

Has Hutch and Etisalat merged?

Yes, Hutchison Telecommunications Lanka has taken over Etisalat Sri Lanka. Etisalat Sri Lanka will be now a fully owned subsidiary of HTLL.

With this merger taking place CKHH Hong Kong our shareholder will hold a 85% stake in Hutchison telecommunications Lanka and Etisalat Abu Dhabi will have a 15% stake in HTLL (Hutch Telecom Lanka Limited).

When will Hutch & Etisalat merge operationally?

Initially the two operations will run as separate networks. At the next stage the two operations will proceed to be merged over the next 12 months into a single operation.

How long will this process of merging operations take?

The process is expected to take around between 6-12 months to complete.

Will Hutch become No.2 player in the market?

With the merger, the merged entity will be the 3rd largest mobile operator in the country.

Will Tower sites also merge to Hutch?

Yes, the tower sites of the two networks will eventually be merged into a single larger 2G/3G network. However the complete network amalgamation will take about 18 months to complete.

Who will manage the business, Hutch or Etisalat?

Hutch will have management control of the merged entity but they will integrate the present Etisalat management team to this merged entity.

Brand Related Questions

Would there be a newbrand name? Or would both brands be continued?

There will not be a new brand, Hutch will eventually be the surviving brand that will take the business forward. Etisalat brand will be discontinued in the latter half of 2019.

Would existing Etisalat number (072) change to Hutch number (to 078)?

The new entity will continue to retain and support both 078 and 072 numbers so existing Etisalat subscribers can continue with the same 072 number in future.

Do the Etisalat customers have to change their Sims?

No they do not have to change their SIMS. However once 4G service is opened to Etisalat subscribers they will need to upgrade to a 4G USIM Free of Charge without any change in number.

How can Etisalat customers use Hutch 4G?

Etisalat customers (072) will be able to use the Hutch 4G network only once the networks have been merged which is scheduled for mid-next year. Even after the networks are merged the Etisalat subscribers will still need to upgrade their present SIM to a 4G USIM to access 4G services. This will be Free of Charge and he will retain his old 072 number. If an Etisalat customer wants to use the Hutch 4G network before the networks are merged, he will have to buy a Hutch 078 4G SIM.

If a customer has both an Etisalat and Hutch Sim what does he do in the future?

He can either continue to use both the Sims or use only one of his choice.

What will happen to Etisalat showrooms?

Etisalat showrooms will be integrated into the merged entity under the Hutch brand.

Product/Tariff related questions

Will there be any new tariffs?

Customers of both companies can continue on current tariffs. In the long term, tariff and product offerings will be reviewed and amalgamated where necessary.

Will CLIQ app be available in the future?

Yes, Cliq App will continue for now.

Will Hutch increase their call rates to same as Etisalat rates?

No, there will be no increase in Hutch call rates or vice versa.

Etisalat gives the lowest IDD rates to the Middle East. Will the rates be maintained?

The rates will maintained or revised based on consumer/market demand

Will Hutch give good data packs for low cost?

Yes, Hutch will continue to offer a wide range of value for money data packs

Will Hutch provide Corporate & Postpaid packages in the future?

The merged entity will soon provide postpaid packages. The product portfolio will be reviewed and redesigned (when necessary) to suit consumer needs.

Network related questions

There are many Problems in Etisalat sites. Will they be fixed after the merger?

Yes, Etisalat network issues will be fixed ASAP

What would happen to Etisalat towers? Will they be shut down? Or will Hutch use them?

Hutch will continue to use the Etisalat towers to ensure coverage is maintained with Etisalat subscribers. Once both networks are merged, it will result in a much better coverage for both customers on 072 & 078

Can subscriber use both network signals?

In the short term, Etisalat and Hutch subscribers will continue to use their own network signals. Once the two networks are merged there will be a single coverage for both Etisalat and Hutch subscribers.

Would Hutch 4G signals support Etisalat connections?

Yes, once the 4G network is deployed and both networks merged, Etisalat subscribers will be able to access 4G services. However they will need to upgrade their SIM to 4G USIM which will be offered free of charge.

Would Etisalat 2G sites be converted 3G?

2G sites will be upgraded to 3G or 4G depending on demand for data and smart phone penetration in the area.

Would coverage be expanded?

Yes, the coverage will be expanded .Together the merged entity will have a larger coverage.